Processing time
Orders are processed within 1 to 2 business days. Orders are not shipped or delivered on weekends or holidays. During busy periods, processing may take a little longer. If there is a significant delay, we will contact you by email.
Shipping rates and delivery estimates
Shipping charges and estimated delivery times are calculated and displayed at checkout. Delivery estimates are provided by the carrier and are not guaranteed.
Order tracking
When your order ships, you will receive a shipping confirmation email with a tracking number. You can also follow your order on our Track Your Order page.
Large and fragile items
Fragile and oversized pieces are packed with protective materials and may ship separately from the rest of your order. Please inspect all packages on delivery and report any visible damage within 7 days through our Contact Us page.
Customs, duties and taxes
Velaure Home is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or damaged shipments
If your order arrives damaged or does not arrive at all, please contact us as soon as possible so we can file a claim with the carrier and arrange a replacement or refund.